Before submitting a query regarding orders, please note the following:
- Please be polite. We will always endeavour to assist where we can.
- We will refuse to serve people who are rude.
- Please ensure you have entered the correct shipping address and email address. We cannot be held responsible for customer errors.
- Please check your spam / junk folder for order updates.
- Postal services may be subject to delay. Once your order is in the postal system, we have no control over delivery times / delays and cannot guarantee arrival dates.
- Please provide your order number when enquiring, so that we can help you asap.
- If you have ordered for Christmas, please check our last order dates and select the correct postage option. Orders placed after the specified last order dates will not be dispatched before the Royal Mail Christmas deadlines.
For customer or business enquiries or questions about products or orders, please use the form below: